1. Home
  2. Knowledge Base
  3. Frequently Asked Questions
  4. Do I need to run the CardioMood app all the time?

Do I need to run the CardioMood app all the time?

Yes, this is very important. This applies to both the iOS and the Android app. When you (accidentally) close the app nothing will sync from the CardioMood to the app and from the app to the cloud.

You can check if the app is running by finding the CardioMood app icon on your mobile device and pressing on it. If you see the CardioMood logo as you start the app, it means that the app was not running.

Then, as soon as the app is running, your data start syncing. Please keep the app open. It could take some time before you see the most recent data on your phone, because the oldest data are synced first from the CardioMood.

Data transfer optimal conditions

Tips for avoiding missing data

Was this article helpful?

Need Support?

Can't find the answer you're looking for?
Contact Support