Frequently Asked Questions
The dashboard is the home of all your vital health statistics and heart data. It gives you an overview of your current days steps, heart beats per minute, breath per minute, body temperature deviation, sleep and recovery statistics, as well as the place to start recording when you start a workout.
What is CardioMood?
The CardioMood armband is a revolutionary biometric wearable. Multiple clinical trials validated our metrics. Unlike our competitors, you can export raw data. Our algorithms and Philips AI provide deep insights into sleep (REM, light, and deep). We show your HRV, Readiness, and more. Our battery lasts up to a week. Our HIPAA-compliant health cloud secures your data. Worldwide, doctors, coaches, and athletes trust us.
What does CardioMood track?
CardioMood monitors sleep (light, deep, REM, performance, tranquility, consistency), HRV, readiness, heart rate, respiration rate, temperature changes and steps.
What sets CardioMood apart from its competition, like Whoop, Oura or Fitbit?
Quality: Our device is manufactured in Geneva, Switzerland by an international team with over 30 years of experience in the Swiss luxury watch industry. We don’t outsource anything and own the entire manufacturing process.
Your data is safe with us, protected by GDPR and stored on HIPAA-compliant servers. Your data cannot be shared or used for anything you do not actively consent to due to our strict regulations.
Validity: All of our metrics have been validated in third-party trials and published in peer-reviewed scientific journals, including heart rate, sleep, respiratory rate, and activity. We cannot afford inaccuracies in our measurement methods because health professionals and scientists rely on them for their patients’ and clinical trial outcomes.
Is the device waterproof?
The CardioMood device is water and dust resistant to IP66 standards. This means it can withstand dust and water projected from any direction in powerful jets. We do not recommend swimming with your CardioMood because it is not resistant to the various chemicals used to clean the water in a swimming pool. The same is true for the ocean. Because seawater is high in salt, we strongly advise against it.
Is CardioMood available as a single purchase or only as membership?
Due to recent customer feedback, CardioMood is now a single purchase model.
In which countries is CardioMood available (shipping information)
CardioMood is currently in 16 countries.
How accurate is the device?
All of our measurements, including heart rate, sleep, respiration rate, and activity, have been independently validated and published in peer-reviewed scientific journals. Check out our Clinical Validation.
What is the difference between CardioMood en Corsano Health?
Corsano Health BV is our regulated medical device entity based which offers a platform for disease management device by health professionals and scientists. CardioMood SA is an non-regulated entity, focussing on performance and lifestyle, both for coaches and individuals.
What about warranty and returns?
You have the right to cancel your membership up to 30 days after receipt of the device, without giving any reason, provided that it has not been used. If used, your membership will be final and can no longer be returned due to hygienic reasons. CardioMood warrants that your product is free of material defects for two years from the date of purchase. If the defect is within the warranty, we will repair or replace the product free of charge. We can offer a refund or reduction of the purchase price if repair or replacement is impossible, but only if the defect is significant. The Warranty does not apply to consumable parts, such as batteries or protective coatings designed to diminish over time, unless failure has occurred due to a defect.
Can I choose what colour band I get when I buy?
The device comes with a black silicon strap. However, we have a large selection of other bands available that are sold separately. Additionally, our product works with the majority of 20 mm NATO bands.
Can I use CardioMood for coaching?
Our platform has been designed with coaches in physical and mental wellbeing in mind, therefore we created our Teams dashboard. Our dashboard is free to use during beta, so sign up now and take advantage of all the great features.
Can CardioMood be used to look for heart rhythm disorders, measure blood pressure or other health issues?
CardioMood focuses exclusively on performance and wellbeing. Although our device is built on medical technology, we do not screen or monitor for diseases. We therefore advise you to talk to your doctor in case of any health problems.
How to wear the CardioMood smartband?
- Your smartband should be worn around your wrist and fastened with the clasp. Ensure that your band is not too tight. Wear the band loosely enough that it can slide back and forth on your wrist. The back of your device should be in contact with your skin for continuous measurements.
- Consider sliding the band up your wrist (2-3 finger widths above your wrist bone) during exercise to get more accurate measurements. Make it snug but not overly tight. Lower and loosen the smartband after exercise.
- Take your device off on a regular basis to allow your skin to breathe. If your band causes you any discomfort or irritation, clean it with a soap-free cleanser.
- Check that the wrist setting in the CardioMood app corresponds to the wrist on which you wear your device.
Can I wear my CardioMood in a sauna?
It is not recommended to wear it in a sauna as high temperature and humidity can damage the batteries and potentially cause them to leak.