If your connection status shows a red cross in between the CardioMood and the mobile device as illustrated below, it means that your CardioMood is disconnected from the CardioMood app.
There are many possible causes for a disconnection.
To reconnect, please follow these instructions step by step until your connection is fixed.
Here is how to check if your CardioMood 287-1B is discharged.
Press the pusher on the side of the bracelet. If no LED lights up, the battery is empty. Please charge your CardioMood.
Here is how to check if your CardioMood 287-2B is discharged.
Connect the charger to the CardioMood. If you see the green LED on the side immediately blinking then your battery is not flat. Otherwise, please charge your CardioMood.
- Force kill the CardioMood app:
a. Hold your finger on the CardioMood app icon until the contextual menu appears.
b. Then select App info.
c. Click on Force stop at the bottom of the page.
d. Confirm your choice to stop the app.
- Go to your phone settings, turn the Bluetooth off, then turn Bluetooth on again.
- Reopen the CardioMood app.
Force stop app