If your connection status shows a red cross in between the CardioMood and the mobile device as illustrated below, it means that your CardioMood is disconnected from the CardioMood app.
There are many possible causes for a disconnection.
To reconnect, please follow these instructions step by step until your connection is fixed.
Here is how to check if your CardioMood 287-1B is discharged.
Press the pusher on the side of the bracelet. If no LED lights up, the battery is empty. Please charge your CardioMood.
Here is how to check if your CardioMood 287-2B is discharged.
Connect the charger to the CardioMood. If you see the green LED on the side immediately blinking then your battery is not flat. Otherwise, please charge your CardioMood.
- Force the CardioMood app to quit:
a. Open the app switcher on your mobile device by swiping up your finger from the bottom edge of the screen.
b. Look for the CardioMood app in the list.
c. Swipe up the CardioMood app to close it.
- Go to your phone settings, turn the Bluetooth off, then turn Bluetooth on again.
- Reopen the CardioMood app.
Swipe up to close the app