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How to fix a Cloud connection issue on iOS?

If your connection status shows a red cross in between the mobile device and the cloud as illustrated below, it means that your CardioMood app is disconnected from the cloud.

There are many possible causes for a disconnection.

To reconnect, please follow these instructions step by step until your connection is fixed.

  • Enable Wi-Fi

    Please check that Wi-Fi is turned on on your mobile device settings. It not, please enable it. Then check that your Internet connection is up and active.

  • Kill and restart the app

    If the connection status is still broken, then try to follow these steps.

  1. Force the CardioMood app to quit:
    a. Open the app switcher on your mobile device by swiping up your finger from the bottom edge of the screen.
    b. Look for the CardioMood app in the list.
    c. Swipe up the CardioMood app to close it.
  2. Go to your phone settings, turn the Bluetooth off, then turn Bluetooth on again.
  3. Reopen the CardioMood app.

Swipe up to close the app

  • Restart your mobile device

    Your connection is still not fixed? Please shut down your mobile device. It is important to not select the restart option but completely shut it down. Then, restart your mobile device and open the CardioMood app again.

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